Frequently Asked Questions
Find answers to common questions
How does your made-to-order model work?
We manufacture our footwear and accessories in small batches based on pre-orders, which allows us to offer premium quality at a fraction of traditional retail prices.
How do I determine my correct size?
We recommend using our detailed size guide found on each product page. Our shoes generally run true to size, but we offer specific fit notes for each last.
Can I cancel or modify my order?
Orders can be modified or cancelled within 24 hours of placement. After this window, the production process begins and changes may not be possible.
What materials do you use for your shoes?
We use high-quality full-grain leathers sourced from gold-rated tanneries in Italy and Argentina, ensuring durability and a beautiful patina over time.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries.
How do I care for my leather shoes?
We recommend using cedar shoe trees, regular cleaning with a damp cloth, and applying a high-quality leather conditioner every few months.